In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Collaborate with One TD partners to help all customers in a way that suit their needs best

Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

Administer complex daily branch administrative duties

Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements

Undergraduate degree with over 3 years of relevant work experience

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

Proficiency in software tools including MS Office, and internet application

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

A go-getter with strong organizational, planning and time management skills

A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

If you are interest, please email: contact@theccfa.net