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TD: Manager Customer Experience II

  • 20 Aug 2023 9:21 PM
    Message # 13243372

    In this role, you would:

    Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives

    Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

    Collaborate with One TD partners to help all customers in a way that suit their needs best

    Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

    Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

    Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

    Administer complex daily branch administrative duties

    Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

    Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

    Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

    Job Requirements

    Undergraduate degree with over 3 years of relevant work experience

    Sound knowledge of processes management, business and operational functions including banking solutions and concepts

    Proficiency in software tools including MS Office, and internet application

    Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

    A go-getter with strong organizational, planning and time management skills

    A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

    If you are interest, please email:


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